Welcome to BalloonKL. It is your responsible to read and accept the following terms and conditions of the stated before you place and submit the order on this website.

Once the order is successfully placed, you will receive a initial order processing email to indicate the order is well received.  Invoice will also be attached with the order confirmation.

Please also ensure that all order details in the check out is correct before submitting the order. We do reserve the right to decline your order, if we are unable to fulfil the order for any reason.

1) Helium / Hot Air Balloons Delivery

• Kindly ensure that someone can receive the helium balloons delivery by the earliest time-slot selected, please note that our driver are unable to wait at the location for more than 15min. In the event of such event happen, the delivery will be mark “FAILED” and the balloons will be returned in the lead time of 3 to 4 hours to the warehouse. Afterward you can re-arrange for self collection or opt as re-delivery and charges will incur. [For example if you opt for 11:00am-12:00pm timeslot, please ensure that someone is at the delivery address by 11am and reachable by the contact number given. Kindly refrain from requesting an early time slot if no one can help receive the balloons as re-delivery fee will be charged.
• Please ensure that you are present at the location to receive the balloons prior to delivery (As we are sure to know that you will protect the balloons at all causes). We will not bear any responsible if the balloons are directed to external person or duty event staff if it is found defect/burst.
• Helium Balloons will be delivered at the 2-3 HOUR before your event timeslot selected. However in an unlikely event, due to weather or traffic conditional, the actual delivery time might take additional 30 mins to an hour of specified time and rejection of receiving balloons from the delivery team is not allowed where the balloons has already been inflated.
• – For hotels & shopping malls, due to restriction that is beyond our control, the delivery will only be located at the drop-off point/ taxi stand, or hotel lobby ONLY. The driver will notice you by call upon/prior to the delivery location on the actual day if there is any problem and we hope for your kind understanding in this.
• We will only acknowledge the delivery instruction by message or Whatsapp and please refrain from inputting at the order memo as it will be ignored.
• Once our staff has passed theinflated balloons, please handle balloons with care. Do not put under direct sunlight nor put them near sharp edges. No replacement/ refund will be made after the acceptance of order. Ideally, it is advisable to put the helium balloons indoors to prolong floating hours.
• Only for helium balloons delivery few hours before your event time. Floating time for helium balloons may vary based on balloons type (latex balloons floating time will be shorter than foil balloons in general). Please refer to below Helium Balloons Floating Time as a general guideline.
• In the cases of minor balloons burst during/ after delivery that it is beyond our control, (Example 12″ balloons burst, we will compensate the amount in total only). We will only re-deliver the balloons (Cap at 1 hours after receiving/delivered) when the main balloons (Customized balloons) is burst or damaged.
• [Amendment] Please provide us the lead time of at least 2 working day before the event for any amendment in due to change of date, time and address. We will not hold any responsible if the notice is given before the stated lead time in due to rush factor.
• Please be responsible to fill up the details correctly at the checkout pages and you can re-confirm the information on your order confirmation send to you after the order is placed. BalloonKL will not be responsible for any incorrect input filled wrongly that result in wrong address delivery or failed delivery.

2) Helium / Hot air Balloons Self Collection

Our collection time available from 11am-6pm only. If u send runner / 3rd party courrier service to pickup kindly inform us their details ( number & name )

[For Amendment], Please notice us at least 2 working day in advance. We do not accept early collection without advance notice.

Balloons is not advisable to place at hot surroundings (Car boots or leave unattended during the Hot Sun) that will result in gas expansion. We will not be responsible if the balloons is not handling with care).

Gas will compress if the temperature is cold and expand in hot surrounding.  It is advisable to request a straw from our store crew during your collection if your order consist of 40inch letter/number foil balloons.

Handle your balloons with care and avoid contact with all object as it is a fragile item. It is also advisable to check on your surrounded car interior for any potential object that may damage the balloons. We will not be responsible if the damage of balloons is causes by the handling method at your care. In an incident that the foil balloons burst or leak. Defected balloons has to bring back to us for any replacement by collection only.

Helium balloons in collection will be hold outside the store if it has passed our operation hours. We will not take any responsible in any lost or damaged afterward.

3) Helium Balloons Floating Time

It is important to understand the type of balloons floating hours and as an advisory measure, the floating hours has been listed in the web pages listing.  We do not encourage to collect the balloons early as it will result in balloons deflating over the period and shorten the lifespan of the floating hours.

Latex Balloons
* 12 inch latex balloons ~ approx 8 hours

* 16 inch latex balloons ~ approx 10 hours

* 36 inch latex balloons ~ approx 24 – 30 hours

Foil Balloons
* 18 inch foil balloons > at least 24 hours
* 40 inch giant letter foil balloons > at least 24 hours
* Foil Balloons bouquet > at least 24 hours
Special Balloons
* 24 Inch Bubble Balloons > at least 24 hours – 5 days

* Orbz Balloons > at least 24 hours – 5 days

Nevertheless, for all types of balloons, optimally, we will only recommend to collect / opt for delivery on the actual event date itself to prevent the balloons not to oxidize / or have wrinkles/ air bubbles especially for personalized stickers.

We do not bear any responsible if the balloons is not floating after the floating hours listed.

4) Hot Air Balloons Floating Time

For air-inflated hot air balloons, balloons may last approx. 1 weeks depending on the surrounding temperature

Only recommended to collect from us or delivery on the event date.

BALLOON FAQ

Point of note:

High temperature, exposure under the sun, friction and force, etc. will cause the balloon to deflate or explode.

Parental guidance is recommended for children to use balloons.

5) Returns/ Refunds

Orders placed are NON-RETURNABLE, NON-REFUNDABLE & NON-EXCHANGABLE. Please double check your order during checkout before submitting the cart.

6) Ordering

To place an order, simply select the product you would like to purchase and add to the Shopping cart.

Once you have finished browsing the site, you can then proceed to our secure checkout area.

We will strongly recommend to register an account with us to accumulated point rewards, order tracking and updates in the latest promotion that we are offering.

You may use our quick order facility to make a purchase using guest checkout without having to register the account with us.

This website is safety guarded by cyber security to prevent any leak of customer information.

6) Complaints Procedure

We really hope you have enjoyed shopping with us, if you are at all unhappy with any of our services and/or policies please contact us at customerservice@balloonkl.com. We rarely have issues with the products, and if you do, we can usually sort out quickly via email. We will reply to all messages within 24 hours, excluding weekends and public holidays.

7) Privacy & Security

We take the privacy of our customers very seriously and are committed to ensuring that your privacy is protected at all times. When registering for an account or at various stages of the checkout process you will be asked to provide certain information; invoice address, delivery address, name etc. This information will enable us to effectively process your order and manage your account, it is not collated for any other purpose. We do not store customers Financial Information (Credit or Debit Card Details) We do not sell, distribute or lease your personal information to third parties unless we have your consent or are required by law to do so. If you sign up to our newsletter we will send you periodic emails about new product launches, special offers and sales. If you no longer wish to receive our newsletter or promotional materials you may opt-out at any time. If you choose not to sign up to our newsletter the only emails that we will send you will be essential order related emails (order confirmation & dispatch notifications). Our customers security is our main priority and for your peace of mind we have taken every possible precaution to ensure your personal information is protected.